Common Installation Issues
The maximum number of allowed installations reached
This error is self-explanatory, as you cannot use the license for multiple installations at the same time. If you want to reinstall the license to the same server or a new server you must have to uninstall the license from the super admin dashboard
SETTINGS SYSTEM SETTINGS ENVIRONMENT UNINSTALL LICENSE.
To move or reinstall you must follow this:
1. Uninstall the license.
2. Delete the old installed files and database.
3. Reinstall on the new location.
Can not connect to remote server
This error means your IP address got blocked on the licensing server. This may happen for so many failed attempts and other reason. Please contact the support team with your license key and the server IP address, the team will help you to unblock you.
Invalid Server Response
This error means your provided information is not valid. Please recheck the information and try again. You need a valid domain name, email address and the license key.
Unknown error accoured
This is a common issue when reinstalling the script on the same server. To avoid this error please delete all tables from the old database and try to install fresh.
SQLSTATE: Syntax error or access violation: 1071 Specified key was too long;
This MySQL error means your version of MySQL is old and must have to upgrade. Please check the requirements here.