Getting Started  Installation Import Demo Data Upgrade Guide  Changelog Upgrading Minor Releases Configurations  Email Configuration System Settings Full-text Search with Algolia Filesystems Google Recaptcha v2 Newsletter Configuration Google Analytics Payment Methods Social Media Login Boost Performance Appearance  Themes Primary Theme Sliders Banners Theme Options Launch The Platform  Units and Formats Support and Social Media Go Live User Management  User Roles Create Users Manage Catalog  Categories Product Attributes Products Manufacturers Order Handling  Order Fulfilment Create an Order Manage Customers Discount Support Desk  Messages Disputes Refunds Email Templates Secret Login Announcement Multilingual Support Reports  Key Performance Visitors How To  Change Document Root in cPanel Remove ‘public’ from url using .htaccess Find MySQL Server Version Find The Web Server User Set Ownership Set Permissions Modify the .env file Maintenance Mode Find Current Version of zCart Secret Login Into User’s Account Get Help Home / Documentation / OneShop Documentation / Support Desk Support Desk Customer Support The system has builtin modules to handle customer support. A complete inbox module where you can receive, send and draft messages. Disputes and Refunds module to handle the disputed orders. Post Views: 179 Messages Disputes Refunds Email Templates Secret Login Doc navigation < Discount Announcement > Was this helpful to you? Yes No Leave Comment Cancel replyYou must be logged in to post a comment.