Disputes
A customer can open a dispute to an order if they’re not satisfied with your item. Initially, a dispute will come to you, handle each dispute carefully because it’ll affect your reputation on the marketplace. If you can’t provide a solution or if the customer is not satisfied with your solution, he/she can appeal the dispute. At this point, the marketplace support team will get in to solve the issue.
TIPS! It’s recommended to solve the issue with customer politely and honestly.
SUPPORT DESK DISPUTES
Info! Only the marketplace support team can change the status of
appealed disputes.